Burnout (or depressive anxiety syndrome): Testifies to fatigue at the very idea of work, chronic fatigue, trouble sleeping, physical problems. For the MBI, as well as for most authors, “exhaustion would be the key component of the syndrome.” Unlike depression, the problems disappear outside work.
Total 17 or less: Low-level burnout
Total between 18 and 29 inclusive: Moderate burnout
Total over 30: High level burnout
Depersonalization (or loss of empathy): Rather a “dehumanization” in interpersonal relations. The notion of detachment is excessive, leading to cynicism with negative attitude with regard to congregants or co-workers, feelings of guilt, avoidance of social contacts, and withdrawing into oneself. The professional blocks the empathy she/he can show to his/her congregants or co-workers.
Total 5 or less: Low-level burnout
Total between 6 and 11 inclusive: Moderate burnout
Total 12 and greater: High-level burnout
The reduction of personal achievement: The individual assesses himself/herself negatively, feels he/she is unable to move the situation forward. This component represents the demotivating effects of a difficult, repetitive situation leading to failure despite efforts. The person begins to doubt her/his genuine abilities to accomplish things. This aspect is a consequence of the first two.
Total 33 or less: High-level burnout
Total between 34 and 39 inclusive: Moderate burnout